Vivint Doorbell Camera Not Working? Common Issues and How to Fix Them

1. Power Issues

If the doorbell camera isn’t working at all (no lights, no response), it could be a power issue. The camera requires a steady power supply to function.

Check the Wiring: Ensure that the camera is properly connected to your existing doorbell wiring. If the wiring is loose or damaged, the camera will not power on.
Circuit Breaker: Make sure the circuit breaker that controls your doorbell is not tripped. If it is, flip it back on.
Transformer Voltage: The doorbell camera requires a specific voltage to operate (typically 16-24V). If your transformer isn’t providing enough power, the camera may fail to work. In this case, you might need to upgrade your transformer.

Tip: If you’re unsure about wiring or power, contact Vivint support for assistance or professional installation.

2. Wi-Fi Connectivity Issues

One of the most common reasons for the Vivint Doorbell Camera not working is a poor Wi-Fi connection.

Check Signal Strength: The doorbell camera needs a strong Wi-Fi signal to function properly. If the camera is far from your router, the signal might be too weak. Try moving your router closer to the camera or using a Wi-Fi extender.
Reboot Your Router: Sometimes, rebooting your router can resolve connectivity issues. Unplug the router, wait 30 seconds, and plug it back in.
Reconnect to Wi-Fi: If your camera is still not working, you may need to reconnect it to your Wi-Fi network. This can be done through the Vivint app by going to the camera settings and following the on-screen instructions to reconnect.

3. Camera Not Recording or Sending Alerts

If your camera is not recording footage or sending notifications, the issue may lie with the settings.

Check Motion Detection Settings: Ensure that motion detection is turned on in the Vivint app. You can adjust sensitivity levels to make sure it captures activity at your doorstep.
Subscription Check: Some features, such as video storage and advanced alerts, require a Vivint subscription. Make sure your subscription is active and covers the features you want.
Update the App: Ensure your Vivint app is up to date, as outdated software can cause malfunctions in sending alerts or controlling the camera.

4. Video Feed Not Loading

If the video feed from your Vivint Doorbell Camera is not loading in the app:

Restart the Camera: Press and hold the reset button (located on the back or side of the camera) for about 15-20 seconds to restart it.
App Issue: Sometimes, the problem may lie with the app itself. Try closing the app and reopening it, or uninstall and reinstall the app to clear any bugs.
Check for App Updates: If you’re using an outdated version of the Vivint app, it might not function properly. Make sure to update the app to the latest version from your app store.

5. Night Vision Not Working

If the night vision isn’t working, the infrared lights on the camera might be malfunctioning.

Check Settings: Ensure that night vision is enabled in the camera’s settings within the app.
Clean the Lens: Dirt or smudges on the camera lens can block the infrared light, making the night vision feature ineffective. Clean the lens with a soft cloth.
Ambient Light Issues: If there’s too much light nearby (such as a porch light), the camera may not switch to night vision mode properly. Try turning off nearby lights to see if the night vision kicks in.

6. Contact Vivint Support

If you’ve tried these troubleshooting steps and your camera is still not working, it may be time to contact Vivint Support. They can help diagnose more complex issues or offer professional repair services if needed.

Support Number: You can call Vivint customer support for real-time assistance. +1-855-832-1550
Online Chat: Use the Vivint website’s chat feature for quick help from a technician.